11xplay New ID: Replacing a Lost ID or Starting Fresh
Need a replacement for a lost ID, or a second ID to keep one bankroll apart from another? This page sorts out which situation you are in, what happens to your balance, and how it works in the desk chat.
First, Check Whether You Need a New ID
A new ID is the right answer in only a few situations. Many players ask for one when a password reset or an unlock would be quicker and keeps everything exactly as it was. Find your situation in the table.
| Your situation | What the desk does | Same ID? |
|---|---|---|
| Never had an 11xplay ID | Opens your first ID (register) | New |
| Forgot password, same WhatsApp number | Password reset in chat (login help) | Yes |
| Account locked after wrong attempts | Unlocks it after a quick check | Yes |
| Paused yourself with a cool-off | Lifts the pause when the period ends | Yes |
| Want a separate bankroll (say, casino apart from cricket) | Opens a second ID linked to you | Extra ID |
| Moving up to Pro | Upgrades the existing account (Pro) | Yes |
| Changed phone number and can’t sign in | Verifies you, then replaces or re-links the ID | Often new |
| Closed your account earlier and want to return | Talks it through, then opens a fresh ID if appropriate | New |
| Think someone else has your login | Locks the old ID at once and issues new details | Often new |
Eight Words the Desk Uses About Replacement IDs
The terms that come up when an ID is lost, locked or doubled. What each means for your balance.
- Replacement ID
- A new username and password tied to the same WhatsApp number and payment name. Balance and history carry over. The old ID is closed.
- Reset
- A new password on the same ID. Fixes nine out of ten “I need a new ID” requests. Free, from the number on the ID.
- Locked
- Logins blocked by the desk, usually at your request after a lost phone. Balance untouched. Unlocked or replaced from the same number.
- Number change
- Moving the ID to a new WhatsApp number. Requested from the old number first, then confirmed from the new one. Without the old number it is slower.
- Bankroll ID
- A second, linked ID for a separate pot of money. Not a replacement. Same payment name, no second welcome bonus.
- Carry over
- What moves to a replacement: balance, open bets, statement, limits. What does not: the old username, which is retired.
- Dormant
- An ID with no activity for months. It is not deleted; log in and it works. There is no need to ask for a new one.
- Fresh start
- Closing an ID and opening another to escape a limit or a cool-off. Not possible; limits follow the number and payment name. By design.
What Carries Over to a Replacement ID
Carries over
- Your full balance, confirmed in chat before it moves
- Any offer already running on the old account
- Your limits, such as a deposit cap you set
- The desk’s record of your old ID, for any later question
Doesn’t carry over
- The old username and password, which stop working
- The welcome bonus, which is for new players only
- Open bets: let them settle before the switch
- Your old bet history screen (the new ID starts clean)
How a Replacement Works in the Chat
- Say who you are in your first message. “Old player, changed my number, old username is …” saves a round of questions.
- Answer the checks. The agent confirms the old account is yours using details only the real owner would know. Expect more checks if your number has changed.
- Confirm the balance. The agent writes the exact balance of the old ID in the chat. Check it and reply to confirm.
- Receive the new details. New username, starting password and login link arrive in the same chat. The old ID is closed.
- Sign in and change the password. Then check that the balance matches the figure you confirmed.
Timing tip: the half hour before a big match is the desk’s busiest time. If you know you will need your ID on Sunday, sort it out on Saturday.
Replacing an ID After a Lost or Stolen Phone
The one case where a replacement is the right answer, not a reset. What the desk does, in order.
- Message from any phone: “lost phone, lock my ID”. Give the username. The desk locks logins at once, even before verifying, because locking is harmless.
- Verify from the number. Once your SIM is back on a new handset, message from the original number. If the number is gone for good, the desk uses the payment name and recent statement to verify, which is slower.
- Replacement issued. New username and temporary password in the chat. Balance, open bets and statement are already on it.
- Forced password change. Pick a new one. The old ID is closed in the same minute, so nothing on the lost phone works any more.
- Check the statement. Look for any bet or withdrawal you did not place between the loss and the lock. Withdrawals cannot have gone anywhere but your payment name, which is the point of that rule.
- Re-add the home-screen icon. From the current link in the chat, on the new phone. Old bookmarks on the old phone are dead.
Why a lost phone is not a disaster here: no withdrawal can leave to a name other than yours, and the desk can lock the ID from any phone. Act in the first hour and the usual loss is nothing.
Getting a Second ID for a Separate Bankroll
Plenty of players like to keep their casino money and their cricket money apart, so a losing evening at the tables never eats into the IPL budget. If that’s you, ask the desk for a second ID. It sits alongside your main ID rather than replacing it.
- Linked to you. Same person, same WhatsApp number, same name on deposits and withdrawals.
- No second welcome bonus. The first-deposit match is a one-time offer per player.
- Limits are per ID. A deposit limit on your main ID doesn’t cover the second one. If you use limits, ask the desk to set one on each ID.
- Each ID has its own balance. If you want money moved from one to the other, ask the desk in the chat.
Reset, Replacement or Bankroll ID
Three different requests that arrive as “I need a new ID”. Match the symptom to the fix.
| Symptom | What you actually need | From which number | Time | Balance |
|---|---|---|---|---|
| Forgot password | Reset | The ID’s number | Minutes | Untouched |
| Lost or stolen phone | Lock, then replacement | Any, then the original | Within the hour | Carries over |
| New phone number | Number change | Old number first | Same day | Untouched |
| Want casino money apart | Bankroll ID | The ID’s number | Minutes | Separate wallet |
| Want to escape a limit | Nothing; wait it out | — | — | Untouched |
| Account closed by you, want back | Reopen | The ID’s number | Same day | Was withdrawn at closure |
| Friend’s ID, want your own | New ID, yours | Your number | Ten minutes | Theirs stays theirs |
If the symptom is not in the table, describe it in the chat. The desk will pick the right one; there is no cost to asking.
“New ID” Scams to Ignore
- Paid IDs. We never charge for an ID, new or replacement.
- “Recovery agents” who message you first, offering to get your old balance back for a fee.
- Requests for your UPI PIN, an OTP or screen-sharing to “verify” you. Our checks never need them.
- Ready-made IDs with a balance offered for sale on Telegram or social media.
Only use the WhatsApp button on this site. More examples are in Is 11xplay real or fake?
“New ID” Requests the Desk Handled This Week
Replacement and second-ID chats only. Week of 20 to 26 October 2026. Updated at each review.
- MonNine “new ID” messages that were password resets. Nine resets, nine minutes each. The table above exists to save those messages.
- TueLost phone, locked in four minutes. Replacement issued the next morning once the SIM was back. Statement clean. Nothing lost.
- ThuA request for a fresh ID to escape a cool-off. Declined. Cool-offs follow the number and payment name. The player waited out the remaining five days.
- FriBankroll ID asked for, welcome bonus expected. Opened without the bonus, as the page says. The player was fine with it; the separation was the point.
- SunNumber change without the old number. Verified by payment name and three recent transactions. Slower, done within the day. Keep the old SIM active until the change is through if you can.
Nine of fourteen were resets. If you remember one thing from this page, make it the table above.
Three Questions First
Answer these and the right request is obvious.
- Can you still receive WhatsApp on the number tied to the ID? If yes, you probably need a reset, not a new ID.
- Is the phone itself lost? If yes, message “lock” now from any phone, then sort the rest.
- Do you want a second pot of money, not a replacement? That is a bankroll ID, and it has no second bonus.
What changed on this page
- Added the glossary, timeline, comparison table, desk log and checklist sections. Review date updated.
- Full rewrite in the desk’s own voice, panel header and login bar added, every claim checked against how the desk works.
- Related-guides block added, old backup files removed from the server, sitemap rebuilt.
Spotted something out of date? Say so in the chat and it is corrected at the next review.
11xplay New ID FAQs
When do I actually need a new 11xplay ID?
Less often than people think. A forgotten password, a locked account or a Pro upgrade all keep your existing ID. A replacement ID is mainly for when you have lost access and can no longer prove the old account from your linked WhatsApp number, for example after changing numbers.
Will my balance move to the new ID?
Yes, once the desk has confirmed the old account is yours. The agent states the exact balance in the chat, you confirm the figure, the balance is moved and the old ID is closed. That chat message is your record of the transfer.
Does my bet history carry over?
Your balance does. The old ID's bet history stays on our records and the desk can refer to it if a question comes up, but the new ID starts with a clean history screen.
Can I open a second ID alongside my current one?
Yes. Ask the desk for a second ID, for example to keep casino money apart from cricket money. It is linked to you and your WhatsApp number, uses the same name for payments, and the welcome bonus is not added again. Your main ID stays as it is.
Does a replacement ID get the welcome bonus?
No. The first-deposit match is for new players only. A replacement ID keeps any offers already running on your old account.
I changed my phone number. What do I do?
Message the desk from your new number, give your old username and say you have changed numbers. Expect a few more checks than usual, because a number change is exactly what someone trying to take over an account would ask for.
Someone is offering me a new 11xplay ID for a fee. Is that real?
No. We never charge for an ID, new or replacement, and IDs only come from our desk. Anyone selling one is after your money or your login.